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SummaryShift: 1:00am-9:00am OVERNIGHT, days TBD$22/hrThe Operations Specialist is responsible for execution of the BCC’s three Key Tasks:
Operational Support for the Field
Remote Overwatch
Accountability for the Client
Your primary responsibilities are Operational Support for the Field and Remote Overwatch. Your secondary duties include assisting the BCC Manager in maintaining Accountability for the Client.
Successful Operations Specialists are experts in leveraging our technology to ensure the Field can execute their duties in service delivery. They have keen attention to detail, excellent interpersonal skills, excellent multi-tasking capabilities, and understand how to follow Standard Operating Procedures.
Responsibilities Key Responsibilities OPERATIONAL SUPPORT FOR THE FIELD:
Provide contact information or direct transfer to HQ Departments (HR, IT, Logistics, Finance, EOC) if the Field needs assistance.
Execute Incident Triage and Response for all Field Personnel (Low, Medium, High Incidents, Emergency Support Requests, etc.) (Quiver / TrackTik / Securitime)
Provide Technical Application support to individual Officers or Field Leadership (Track Tik, WinTeam, Ehub, LMS, Monarch)
Execute Hasty Schedule Adjustments for Field Supervisors when no Field Operations Manager or District Manager is on shift.
REMOTE SUPERVISION:
Execute Remote Overwatch Reports (ROR) and BCC Video Checks to ensure Officers are properly executing post orders (Tableau, WinTeam, MetTel, TrackTik)
Track, manage, and action alerts from our Officer Accountability Protocol (Track Tik)
Track, manage, and action alerts from our Fleet Telematics Program (MetTel)
Identifying and Alerting Field Leadership on Inaccurate Schedules or No Call / No Shows through the Escalation Protocols (WinTeam Post Watch and Quiver)
Execute BCC Video Checks to ensure Officers are at Walmart Locations when they’re clocked in to avoid False Clock-Ins. Fill out BCC Video Checks on Track Tik to establish metrics.
ACCOUNTABILITY FOR CLIENT:
Assist BCC Managers in weekly audits by confirming open shifts, adjusted shifts, and incorrect hours (WinTeam)
Systems used
WinTeam / Ehub
Provide Technical Support to Field Personnel to enable proper use of application.
Ensure Officers are executing proper Clock Ins via Post Watch (eHub and Track Tik API)
Provide proper escalation via phone and Shift Infraction Alerts to Field Leadership when Clock In issues are identified
Assist Local Leadership with preemptive Hasty Schedule adjustments if needed
Track-Tik / QUIVER
Provide Technical Support to Field Personnel to enable proper use of application.
Ensure proper Triage, Analysis, and Close Out of all Incident Reports
Ensure Officers are executing proper NFC Scans through Lone Officer Alerts
Ensure Officers are maintaining site integrity through GeoFence Breach Alerts
MetTel (Intellihub) / QUIVER
Ensure Parking Lot Patrols are executing proper post orders (Sites with Vehicles)
Ensure we are tracking and actioning all Vehicle Engine Off, Idling, and Geofence Breach Alerts
Ensure all equipment is working on Vehicle: GPS Device, Cameras, Lightbars, Alerts
Ensure Officer is in proper Uniform and following Protocols
Ensure vehicle is clean and serviceable
Provide Technical Support to Field Personnel to enable proper use of mobile application (Monarch).
Emkay 360
Provide Technical Support to Field Personnel to enable proper use of application.
Ensure Officers are executing a Vehicle Inspection Report for all PLP shifts
Ensure Officers are requesting / reporting vehicle maintenance issues
Ensure you are maintaining situational awareness of active rentals within the Regions.
Ensure you are alerting the Field to any overdue vehicle maintenance or rental returns.
Brosnan Samsung Phones
Execute BCC Video Checks to ensure there are no False Clock Ins utilizing standard Samsung Video Chat Function.
Job Posting Location : City pearl river
Job Posting Location : State/Province NY
Job Posting Location : Postal Code 10965
Qualifications Qualifications
MS Office Proficient - Outlook, PowerPoint, Excel, Teams
Proven Customer Service Skills/Experience
Tech Savvy
Detail Oriented/Organized
Reliable Transportation (this position is ON-SITE FULL-TIME )
Weekends/Holidays as needed
Min USD $22.00/Hr.
Max USD $22.00/Hr.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Security and Investigations
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Brosnan provides full service, customized loss prevention programs to help retailers and warehousing facilities minimize loss. Brosnan's team of professionals provide training, audits, incident resolution, analysis and consultation services to retail, grocery, restaurant, pharmacy and distribution centers nationwide.
Patrick J. Brosnan is the founder and Chief Executive Officer of Brosnan Risk Consultants. He is a former NYPD detective with extensive field experience in the Robbery/Gun Squad and the Organized Crime Control Bureau.
(Brosnan) is a full-service security and investigative firm serving global brands in all sectors. Brosnan works in complex, high threat and emerging markets, providing risk mitigation services when and where they are needed most.
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