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About This RoleWells Fargo is seeking a Senior Operations Processor in COO Operations as part of the Lockbox line of business. Learn more about the career areas and lines of business at wellsfargojobs.com .
In This Role, You Will
Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications, US:
4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Previous experience in Operations/Lockbox Services.
Leadership experience.
Ability to work independently in a production based environment.
Prioritize workflow based on customer SLAs and other key components in multiple departments within Lockbox.
Ability to multitask while managing department priorities and workflow
Job Expectations:
Ability to lift 15+ pounds
Location: 18035 Sperry Dr. Tukwila, WA 98188-4750.
Schedule: Monday - Friday 4:00AM - 12:30pm or until work is complete. This is a open-ended position with no specific end time. Site is open most holidays. Occasional Weekend Coverage to include PTO and volume-related coverage needs.
Salary: DOE. Eligible for Shift differential. BENEFITS.
Pay Range$20.29 - $30.48
BenefitsWells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
Job posting may come down early due to volume of applicants.
We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants With DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo jobs are fairly competitive. Though the company has plenty of opportunities for job seekers, its generous benefits packages attract many applicants. Wells Fargo takes a rigorous approach to selecting the best team members who apply. Hiring managers look for experienced, diverse, well-informed, team players.
In this role, you will: Perform moderately complex operations duties in support of one to two remediation activities under supervision from senior staff. Navigate multiple applications on multiple screens with efficiency to balance both quantity and quality of results.
To be eligible for the Wells Fargo Active Cash Card, a credit score within the good to excellent range is typically needed — at least 670 or higher according to the FICO® Score range — for the best chance of approval.
Overall, Wells Fargo designs their interview process to ensure that the company hires the most qualified and suitable candidates for their open positions. The process can be rigorous. But, it's also an opportunity for you to showcase your skills and experience and learn more about the company and the position.
As an operations processor, your responsibilities are to analyze internal activities on customer accounts, such as payments, transfers, and other transactions, and flag any suspicious activity that could indicate fraud or money laundering.
Processor jobs are available in a variety of industries, including healthcare, education, finance, insurance, information technology, and law. Generally, a processor reviews documents or applications to determine accuracy. At a law firm, a document processor checks legal paperwork to ensure there are no errors.
A process operator is a type of worker who is responsible for operating and maintaining equipment and machinery in a manufacturing or production environment. Process operators may work in a variety of industries, including oil and gas, chemical processing, food and beverage, pharmaceuticals, and more.
Wells Fargo does not do a hard pull for a credit limit increase in most cases. Wells Fargo will more than likely use a soft pull to evaluate a cardholder for a credit limit increase, whether the cardholder requests the increase or Wells Fargo offers it automatically.
Average Wells Fargo hourly pay ranges from approximately $15.14 per hour for Mortgage Consultant to $57.45 per hour for Senior .NET Developer. Salary information comes from 108,420 data points collected directly from employees, users, and past and present job advertisem*nts on Indeed in the past 36 months.
Wells Fargo doesn't have a specific minimum income requirement, but it will only approve you if you have a form of income. Social Security number: If you don't have one, an Individual Taxpayer Identification Number (ITIN) also works.
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